Ticket Bazaar Privacy Policy

1. Introduction

Welcome to Ticket Bazaar, India's first escrow-based ticket thrifting platform. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our platform to buy tickets for events, including concerts, sports, comedy shows, and more. By using Ticket Bazaar, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect and process various categories of personal data to provide and improve our services. The information we collect includes:

a) Personal Identification Information:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (collected securely through third-party payment gateways)

b) Transaction Information:

  • Purchase history
  • Ticket details (event type, date, price)
  • Delivery preferences

c) Technical and Usage Information:

  • IP address
  • Browser type
  • Device information
  • Cookies and tracking data

d) Communications:

  • Customer support inquiries
  • Feedback and survey responses
  • Marketing preferences

3. How We Use Your Information

  • Facilitate ticket buying transactions
  • Verify buyer identities
  • Process payments securely
  • Deliver physical tickets to your address
  • Send transaction-related notifications (purchase confirmations, delivery updates, etc.)
  • Respond to customer service inquiries and resolve disputes
  • Conduct market research and improve our platform
  • Comply with legal obligations and enforce our terms of service
  • Prevent fraudulent activities and ensure platform security
  • Personalise and enhance user experience

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with third parties under the following circumstances:

a) Service Providers:

  • Payment processors to facilitate transactions

b) Legal Obligations:

  • Complying with legal requirements and responding to lawful requests from authorities

c) Business Transfers:

  • In case of a merger, acquisition, or sale of assets, your personal data may be shared or transferred as part of the transaction

5. Your Rights

You have the following rights regarding your personal data:

a) Access and Portability:

  • You can request a copy of the personal data we hold about you.

b) Correction:

  • You can request the correction of any inaccurate or incomplete information.

c) Object to Processing:

  • You may object to our processing of your personal data for direct marketing or legitimate interest reasons.

d) Restrict Processing:

  • You have the right to request the temporary suspension of our use of your data under certain circumstances.

e) Withdraw Consent:

  • You can withdraw your consent to data processing at any time where processing is based on consent.

6. Data Security

We implement industry-standard measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or destruction. These measures include:

  • Encrypted payment processing through third-party gateways
  • Secure storage of personal information
  • Access controls and authentication protocols

While we take reasonable steps to protect your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand user behavior, track your preferences, and improve our services.

Types of Cookies:

  • Essential Cookies: Required for the operation of our website.
  • Analytical Cookies: Help us understand how users interact with our platform.
  • Marketing Cookies: Used for personalized advertisements.

You can manage or disable cookies through your browser settings, but doing so may affect the functionality of our website.

8. Updating Your Information

You can update or correct your personal information through your account settings. If you encounter issues updating your data, contact us at +91 8850869179.